FAQ | Shopping
What is a preloved trainer?
Preloved trainers are gently used, second-hand shoes that have been inspected, cleaned, and restored to a high-quality condition, offering you a more sustainable and affordable footwear option.
Are the preloved trainers sanitized before selling?
Yes, all of our preloved trainers go through a rigorous cleaning and sanitization process to ensure they are hygienic and ready to wear.
How do I know the condition of the trainers?
Each pair is carefully inspected, and we provide a detailed description, along with high-quality images, to ensure you know exactly what you’re getting. Condition categories include “like new,” “gently worn,” and “moderately worn.”
Do preloved trainers come with the original box and accessories?
While some trainers may come with the original box and accessories, this is not always guaranteed. We’ll clearly state what’s included in the product description.
What sizes are available?
Our preloved trainers come in a wide range of sizes, but availability can vary depending on our current stock. We regularly update our inventory, so check back often for your size.
Are preloved trainers authentic?
Absolutely! We thoroughly verify the authenticity of every pair of branded trainers before listing them for sale to ensure you receive genuine products.
How often is new stock added?
We regularly add new preloved trainers to our collection, so check our website frequently or sign up for notifications to stay updated on the latest arrivals.
FAQ | Payment
What payment methods do you accept?
We offer a variety of payment options for your convenience, including Cash on Delivery (COD), Bank Transfer, and mobile wallet services like Easypaisa and JazzCash. Simply choose your preferred method at checkout.
Is there an additional fee for Cash on Delivery (COD)?
Yes, if you choose Cash on Delivery (COD), you are required to pay the shipping charges in advance. The remaining balance will be collected upon delivery of your order. This ensures a smooth and secure transaction for both parties.
FAQ | Orders, Delivery & Returns
How long does delivery take?
Delivery typically takes 3-7 business days, depending on your location. Once your order is shipped, you’ll receive a tracking number to monitor its progress.
Can I change or cancel my order after placing it?
Yes, you can request changes or cancellations within 24 hours of placing your order. After this period, the order may already be processed for shipment, and changes or cancellations may not be possible.
What should I do if I receive the wrong item or a damaged product?
If you receive the wrong item or a damaged product, please contact our customer service team within 48 hours of receiving your order. We’ll guide you through the return process and arrange for a replacement or refund.
What is your return policy?
We offer a 14-day return policy for unworn and undamaged items. If you’re not satisfied with your purchase, you can return it for a refund or exchange. Please ensure the item is in its original condition and packaging.
Do you offer international shipping?
Currently, we offer domestic shipping only. However, we are working on expanding our services to international customers in the near future. Stay tuned!