Last updated: 2024-10-12
Overview
Terms and Conditions
Welcome to **Renew**, your trusted source for high-quality preloved trainers. By using our website and purchasing products from us, you agree to abide by the following terms and conditions. Please read them carefully before making a purchase.
1. Introduction
These Terms and Conditions govern the use of the **Renew** website and the services we provide. By accessing our site or making a purchase, you agree to these terms. If you do not agree with any part of these terms, please do not use our site.
2. Preloved Products
Condition of Products: All items sold on Renew are preloved (second-hand) and may show signs of wear. We inspect each item and provide detailed descriptions and photos to accurately represent its condition. Products are categorized as “like new,” “gently worn,” or “moderately worn.”
Authenticity: We guarantee the authenticity of every product listed. If any product is found to be counterfeit, we will offer a full refund or exchange.
3. Pricing and Payments
Prices: All prices listed on the website are in local currency and include applicable taxes unless otherwise stated. We reserve the right to change prices at any time.
Payment Methods: We accept the following payment methods:
Cash on Delivery (COD) (Shipping charges must be paid in advance)
Bank Transfer
Easypaisa and JazzCash
If you select COD, the shipping charges must be paid in advance, and the remaining amount will be collected upon delivery.
4. Orders
Order Confirmation: After placing an order, you will receive a confirmation email with your order details. Please ensure all information provided is correct. If you need to make any changes, contact us within 24 hours of placing your order.
Order Cancellation: Orders can be canceled or modified within 24 hours. After this period, orders may have already been processed, and cancellations may not be possible.
5. Shipping and Delivery
Domestic Shipping: We currently offer shipping within the country. Delivery typically takes 3-7 business days.
International Shipping: At this time, we do not offer international shipping. We are working to expand our services in the future.
Shipping Costs: Shipping charges are calculated at checkout and may vary depending on location.
Cash on Delivery (COD): If you choose COD, the shipping charges must be paid in advance before your order is processed.
6. Returns and Exchanges
Return Policy: We offer a 14-day return policy for items that are unworn, undamaged, and in their original packaging. If you are not satisfied with your purchase, contact us within 14 days of receiving your order to initiate a return or exchange.
Return Shipping: The customer is responsible for the return shipping costs unless the item received was incorrect or damaged. In that case, we will cover the return shipping fees.
Refunds: Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. Refunds will be made using the original payment method.
7. Product Authenticity and Warranty
Authenticity Guarantee: We guarantee the authenticity of every product we sell. If you believe a product is not authentic, contact us for a full refund or exchange.
No Warranty on Preloved Items: As our products are preloved, they do not come with any manufacturer’s warranty. We do not offer warranties on any products sold.
8. Liability
Product Use: Renew is not liable for any injuries or damages that occur from the use of the products purchased on our site.
Site Availability: We strive to keep the site running smoothly, but we do not guarantee that the website will be free from interruptions or errors.
9. Intellectual Property
All content on the Renew website, including images, product descriptions, and logos, are the property of Renew or its licensors. Any unauthorized use of this content is strictly prohibited.
10. Privacy Policy
We value your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your data.
11. Modifications to Terms and Conditions
Renew reserves the right to modify these terms and conditions at any time. Any changes will be posted on this page, and continued use of the site constitutes your acceptance of any updated terms.
12. Contact Us
For any questions or concerns regarding these Terms and Conditions, feel free to contact us at:
Email: support@renew.com
Phone: 0300 – 825 0155
Thank you for choosing **Renew** where style meets sustainability!